Pricing Policy
For deliveries within the European Union : Free delivery for orders with total value above EUR 930, GBP 790 and USD 983. For orders below these values, shipping costs are charged. Dry ice orders : free delivery for dry ice ord Continue Reading
Payment terms
Our payment terms are 30 days from date of invoice within Europe. Payment in advance is required for customers from the rest of the world. We accept payments by wire transfer. Our bank details for the different currencies (CHF / EUR / GBP / USD) are Continue Reading
Required Information
The information required in order to process your order is : 1. Invoicing address with contact name, phone number and e-mail address 2. Delivery address with contact name, phone number and e-mail address 3. VAT number (for deliveries within the EU Continue Reading
Order Process
A clear and easy 3 step procedure is applied to our customers' orders. Steps 2. and 3. below are applied for all orders. 1. Quotation We provide a formal quotation or proforma confirming price and best delivery option. Special pr Continue Reading
Duties and taxes
For deliveries within the European Union : All orders within the European Union (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Greece, Spain, Finland, France, Hungary, Ireland and Northern Ireland, Continue Reading
Packing and transportation
Goods are packed and prepared with the best care to ensure that products remain protected and temperature requirements are respected while delivered. We carefully consider the time needed for the goods to reach the Continue Reading