Pricing Policy
For deliveries within the European Union : Free delivery for orders with total value above EUR 795, CHF 845, GBP 675 and USD 845. For orders below these values, shipping costs are charged. Dry ice orders : free delivery for dry ice orders with total value above EUR 995, CHF Continue Reading
Payment terms
Our payment terms are 30 days from date of invoice within Europe. Payment in advance is required for customers from the rest of the world. We accept payments by wire transfer. Our bank details for the different currencies (CHF / EUR / GBP / USD) are available in our page. Payments by credit card ar Continue Reading
Required Information
The information required in order to process your order is : 1. Invoicing address with contact name, phone number and e-mail address 2. Delivery address with contact name, phone number and e-mail address 3. VAT number (for deliveries within the EU) 4. Product code and quantity you would like to Continue Reading
Order Process
A clear and easy 3 step procedure is applied to our customers' orders. Steps 2. and 3. below are applied for all orders. 1. Quotation We provide a formal quotation or proforma confirming price and best delivery option. Special prices are offered for annual/standing orders. Quot Continue Reading
Duties and taxes
For deliveries within the European Union : All orders within the European Union (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Greece, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Lithuania, Luxemburg, Latvia, Malta, Netherland Continue Reading
Packing and transportation
Goods are packed and prepared with the best care to ensure that products remain protected and temperature requirements are respected while delivered. We carefully consider the time needed for the goods to reach the final destination and we prepare them wi Continue Reading