ORDER INFO

  • Pricing Policy

    For deliveries within the European Union : Free delivery for orders with total value above EUR 795, CHF 845, GBP 675 and USD 845. For orders below these values, shipping costs are charged. Dry ice orders : Free delivery for dry ice orders with total value above EUR 995, CHF 1055, GBP 845 and USD 1’055. For dry Ice orders below these Continue Reading...

  • Payment terms

    Our payment terms are 30 days from date of invoice within Europe. Payment in advance is required for customers from the rest of the world. We accept payments by wire transfer. Our bank details for the different currencies (CHF / EUR / GBP / USD) are available in our DOWNLOAD page Payments by credit card are also accepted and processed Continue Reading...

  • Required Information

    The information required in order to process your order is : 1. Invoicing address with contact name and phone number 2. Delivery address with contact name and phone number 3. VAT number 4. Product’s art. code and quantity 5. Any promotional code or quotation/offer reference 6. Your purchase reference number or code for customer’s internal need when order delivered. Orders Continue Reading...

  • Order Process

    A clear and easy 3 step procedure is applied to our customers’ orders. Steps 2. and 3. below are applied for all orders. 1. Quotation We provide a formal quotation or proforma confirming price and best delivery option. Special prices are offered for annual/standing orders. Quotations can be requested and compiled directly from our website (click here). 2. Order confirmation Continue Reading...

  • Duties and taxes

    For deliveries within the European Union : All orders within the European Union (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Greece, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Lithuania, Luxemburg, Latvia, Malta, Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia) are delivered as intra-Community supplies, exempt from VAT (Incoterm DDP “destination”) and duties (intra-Community delivery – exempt from Continue Reading...

  • Packing and transportation

    Goods are packed and prepared with the best care to ensure that products remain protected and temperature requirements are respected while delivered. We carefully consider the time needed for the goods to reach the final destination and we prepare them with the quantity of dry ice (UN 1845) or ice packs they require. Our products can be shipped as research Continue Reading...